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Returns Policy

Returns Policy

We offer a 28 day returns policy for unworn items returned in good condition.

Please email erica@medfed.co to acquire our return address and do include a note of your name, order number, and that you would like a refund.

Once you’ve been in touch you can send your item to our returns address, filling in the bottom of the dispatch note.

Refunds will usually be processed within 4 working days (Monday to Friday) of receiving your return. The length of time it takes to credit your account depends on the refund method, so please refer to PayPal’s terms for further information.

Mistakes can (and sometimes do happen), so if you receive a wrong item we’ll do our very best to sort it out quickly. Email me at erica@medfed.co for help with this.

If you have received a faulty item return it with your order within 28 working days and also drop an email to erica@medfed.co for advice on how to proceed.

If you are returning an item from outside the EU, please make sure that you include ‘Returns Department’ in the address and declare the goods as returns to the postal company. Doing so will make sure that your return isn’t delayed at UK customs.